North East Water endeavours to provide you with as much information as you need about paying accounts, accessing concessions and rebates, reading meters and many other aspects that may interest or benefit you.
North East Water's customers can see their water usage patterns at a glance on their accounts.
How to Pay
North East Water provides many convenient ways of paying your account.
Tariffs from 1 July 2012 to 30 June 2013
The Victorian Government’s new Living Victoria Water Rebate Program rewards Victorians for their efforts to be water efficient around the home, garden and small business by providing rebates on a range of water efficient products and appliances.
Customer Charter, Privacy statement, Freedom of Information
Convenient on-line forms for a range of applications including Electronic Applications, Digital Data Requests, Update your Details, Concessions, Transfers.
About the Meter
A water meter is used to measure the amount of water that each property uses. It is generally located close to the front of your property.
Interruptions to Service
North East Water operates water supply systems in 37 localities throughout North East Victoria, and from time to time it becomes necessary to interrupt supply to our customers for short periods to enable us to undertake essential maintenance works including repairs, replacements and water main cleaning.
Customer Survey Results
Once a year North East Water undertakes a telephone survey of customers in all our towns to determine satisfaction levels with our services.
Hardship Policy and Payment Assistance
North East Water is committed to ongoing dialogue with the Energy and Water Ombudsman Victoria (EWOV) and financial counsellors to improve the company's understanding of the complex issues surrounding financial hardship.
Dial Before You Dig
If you are planning to undertake any type of excavation activity, it is important to be aware of possible hazards and/or valuable assets within your proposed work site.
Frequently Asked Questions
Answers to frequently asked questions about your water and sewerage services.