North East Water

Department of Human Services - Concessions

Centrelink issues two cards that are eligible for Victorian Government concessions. These are the Pensioner Concession Card (full concession) and the Health Care Card (part concession). The Department of Veterans' Affairs also issues two types of card - a Pensioner Concession Card and a Gold Card. Gold Cards marked "TPI" or "War Widow" attract a higher State Government concession than Gold Cards without these notations. These concessions are administered under strict guidelines on behalf of the Department of Human Services by public utilities such as North East Water.

Pensioner Concessions

If you are the holder of a Centrelink Veterans Affairs Card or Repatriation Health Card we may be able to provide you with an automatic concession on your account each quarter. The concession applies to water and wastewater (sewerage) service charges, water consumption and wastewater disposal (where applicable).

The following conditions apply:

• The Concession Card holder must be the owner of the property
• The property must be used for residential purposes only
• The property must be your sole and principal place of residence
• Name and address on the Concession Card must match the name and address on the water account
• The Concession Card should be a valid card during the period to which the charge relates.

It is essential that North East Water be notified immediately of any change in card status: i.e. - no longer eligible, changed to part-pension, death of card holder.

If you would like to make an application on your sole principal place of residence, please download the application form from the Concessions Category in our Publications Section and return it to North East Water for review and processing together with a photocopy of the front and back of your Concession Card.

Application forms need to be returned to North East Water, however, please note the following:

• When sending through the mail, please attach a photocopy of the front and back of your signed eligible card and signed application form
• When applying in person, ensure you bring your signed Concession Card with you
• When applying by fax, please include a copy of the front and back of the signed eligible Concession Card and the signed application form
• When a person is applying on your behalf, ensure they have your signed application form and the signed eligible Concession Card
• When emailing, please have a scanned copy of the front and back of your signed eligible concession card and signed application form.

Health Care Card concessions (usage charges only)

If you hold a Health Care Card or Repatriation Health Card you may be entitled to a concession on your water consumption and wastewater (sewerage) disposal (where applicable).

The following conditions apply:

• The property must be your sole and principle place of residence
• The property must be used for residential purposes only
• The card holder must be responsible for the account
• Name and address on the Concession Card must match the name and address on the water account
• The Concession Card should be a valid card during the period to which the charge relates
• Application should be made by the due date of the account
• Retrospective claims for previous financial years cannot be made.

To make an application note the following:

• When paying at any Australia Post Office, present your Concession Card to the customer service staff for verification
• When paying by mail, provide a photocopy of the front and back of your Concession Card with your payment
• When paying via any other method, contact North East Water on
  1 300 361 633 and quote your current Concession Card number.

Alternatively, email North East Water a scanned copy of the front and back of your eligible Concession.

Please Note:
Applications for Health Care Card concessions need to be made quarterly. North East Water does not keep these concession numbers on file.

Water and Wastewater (Sewerage) Rebate Scheme

A rebate scheme for water and wastewater (sewerage) services may be available for not-for-profit community service organisations. For further information conatact us or phone 1300 361 633.