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Department of Human Services - Concessions

Centrelink issues two cards that are eligible for Victorian Government concessions. These are the Pensioner Concession Card and the Health Care Card. The Department of Veterans Affairs also issues two types of card - a Pensioner Concession Card and a Gold Card.  These concessions are administered under strict guidelines on behalf of the Department of Human Services by public utilities such as North East Water.

Pensioner Concessions

If you are the holder of a Centrelink Veterans Affairs Card or Repatriation Health Card we may be able to provide you with an automatic concession on your account each quarter. The concession applies to water and sewerage service charges and water consumption.

To receive the water and sewerage concession:

• You must be responsible for the account
• The property must be your sole and principal place of residence
• The property must be used for residential purposes only
• Name and address on the Concession Card must match the name and address on the water account
• The Concession Card should be a valid card during the period to which the charge relates.

It is essential that North East Water be notified immediately of any change in card status: i.e. - no longer eligible, death of cardholder.

If a rebate has not been deducted in the Payment Summary section of your latest account and you believe you hold an eligible concession card, please click here to provide us with your details, or you can do so by phoning a Customer Service Officer on 1300 361 633.  Your details will then be recorded in our system to ensure your full entitlement is deducted from future accounts.

Eligible Cards

To find out if you hold an eligible card, click here.

Water and Sewerage Rebate Scheme - for Community Service Organisations

A rebate scheme for water and sewerage services is available for not-for-profit community service organisations such as those in the fields of:

• Education
• Health or nursing care
• Religious worship
• Charity
• Outdoor sporting or recreation activities
• War veterans' organisation

For further information contact us or phone 1300 361 633.