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Interruptions to Service

North East Water operates water supply systems in 37 towns throughout North East Victoria, and from time to time it becomes necessary to interrupt supply to our customers for short periods to enable us to undertake essential maintenance works including repairs, replacements and water main cleaning.

How are Customers advised?

Naturally no prior notification can be provided for unplanned interruptions caused by burst water mains, power failures etc. but whenever planned works are to be undertaken customers will receive at least 24 hours written notice delivered to their letter box.

The notice will advise of the date and expected duration of the planned interruption.

What precautions should be taken?

Prior to the advised commencement time you should store sufficient water (ie. jugs or buckets etc.) to provide for your needs over the proposed interruption period.

Do not use water heating appliances, including hot water services during the interruption period.

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Water Main Cleaning Program

THERE ARE NO CURRENTLY WATER MAIN CLEANING WORKS SCHEDULED.

SHOULD IT BE NECESSARY TO INTERRUPT THE WATER SUPPLY TO YOUR PROPERTY, YOU WILL BE GIVEN A FURTHER NOTICE 48 HOURS PRIOR TO THE COMMENCEMENT OF THE PLANNED WORK, DETAILING THE DATE AND TIME OF THE INTERRUPTION.

This is the first notification of the proposed cleaning works.  Some areas may only be flushed; meaning an interruption to supply is not required. 

Customers requiring further information should contact North East Water on 1300 361 622

Major Fire Events

North East Water customers in fire prone areas need to understand that water main supplies may not be a reliable water supply during a major fire. We cannot guarantee to maintain water pressure or an uninterupted supply in the event of a bushfire or significant circumstance.

During a major fire, the demand on the town water supply is likely to exceed the capacity of the system. This means that it is likely that the water pressure will be significantly reduced and some areas may be without water. Loss of electricity may cause our pumps which transfer water across the region to fail.

When developing fire plans, property owners need to take into account the likely loss of the reticulated town water supply and plan accordingly. The CFA suggests to identify alternative water sources when developing individual fire plans rather than relying on the town water supply. 

During a bushfire event, you will not need to worry about water restrictions as they will be waived for you to defend your home. You will also need to consider an alternative supply of drinking water as you needed to keep hydrated. You should also consider filling your bath and other containers.

North East Water has prepared for the bushfire season by ensuring our people and our water supply infrastructure have the necessary backup systems in place to minimise supply interruptions under normal conditions. The Corporation will not increase the size of the water mains to allow for higher flow pressures during fire emergencies.

Contacts during a bushfire:

• ABC Radio 774 AM
• ABC Goulburn Murray 106.5 FM
• Bushfire Information Line - 1800 240 667
• CFA Website - www.cfa.vic.gov.au
• DSE Website - www.dse.vic.gov.au
• Media outlets across the state

Current Planned Water Supply Interruptions

 Customers requiring further information should contact North East Water on 1300 361 622.