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Privacy and Disclaimer

Terms of Use

North East Water has gone to significant effort to make your visit to our web site a pleasant and informative experience. Please note that by visiting our web site you agree to be bound by our terms and conditions of use.

We welcome your feedback on our web site. Please direct your feedback, and all requests and inquiries regarding our terms and conditions of use, to:

Manager Information Systems
North East Water
Level 1, Hovell Street
Wodonga 3690.

Our terms and conditions of use are governed by the laws of Victoria, Australia. We may vary our terms and conditions from time to time so please visit this page regularly to keep yourself informed of our current terms and conditions governing your visit.

Disclaimer

The material at our web site (including information, images, audio, video and text) is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content of our web site. In no event will North East Water, our agents or employees be liable for the accuracy of the information contained on our web site nor any use or reliance placed on it. The information on our web site is provided on the basis that all persons accessing our site undertake responsibility for assessing the relevance, accuracy and currency of its content.

Our web site provides links to other web sites and North East Water takes no responsibility for information or other material that may appear on any of the linked web sites. In no event will North East Water, our agents or employees be liable for the accuracy of information contained on those linked web sites or any reliance you place on it. These linked web sites are outside North East Water's control. It is also your responsibility to decide upon the reliability, accuracy and currency of the content of those linked web sites.

North East Water does not warrant that our site, or any linked web site, is free of infection by viruses or any other destructive, manifesting or contaminating properties.

You must contact us and obtain our permission first, if you want to link to our site. You must not do anything to alter, modify or add to the material at this site.

Copyright

Apart from any fair dealing for the purposes of study, research, criticism and review, as permitted under Australian copyright legislation, no material on our web site may be reproduced, re-used or redistributed for any commercial purpose whatsoever, or distributed to a third party for such purpose, unless you have our prior written permission. All requests should be directed to:

Manager Business Services
North East Water
Level 1, Hovell Street
Wodonga Vic 3690, Australia

Privacy Statement

North East Water only collects personal information that is necessary or desirable for the performance of our functions under the Water Act 1989. By using our web site you are deemed to consent to us using personal information about you collected by our web site for the following purposes:

to notify you about existing or new water, sewerage, trade waste and plumbing products and services
for marketing activities, including market research relating to such new and existing products and services
to distribute to you general information and educational material relating to our products and services, our activities, water conservation and related matters; and
to monitor your use of our web site.

Please note that we may need to disclose personal information about you to certain third parties, including our agents and contractors, for example in connection with supplying goods or services to you or receiving goods or services from you. We may also need from time time, to disclose personal information about you to Victorian and Australian Government Departments and statutory authorities. All disclosures will be in accordance with applicable Victorian and Australian information and privacy laws.

When you look at our web site our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

your server address
your top level domain name (for example .com, .gov, .au, .uk etc)
the date and time of your visit to our site
the pages you accessed and documents downloaded
the previous site you visited
the type of browser you are using.

In the unlikely event of an investigation a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.

North East Water will only record your e-mail address if you send us a message. Your e-mail address and any other information that you choose to provide to us will only be used for the purposes described above.

Unless we indicate otherwise, our web site does not provide facilities for secure transmission of information across the Internet. You should be aware that there are inherent risks transmitting information across the Internet. We may indicate that specific parts of our web site include facilities for secure transmission of information but those facilities do not extend beyond the specified pages and our general warning otherwise applies.

Our web site uses cookies which may be used to track your browsing behaviour and to assist you to customise your preferences when visiting our web site, for example to assist you with using the search engine on our web site.

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